WELCOME TO SEVEN HILLS PEDIATRICS!
We are pleased to welcome you to our practice and hope you understand that our mission is to provide your family with quality healthcare and courteous customer service. We look forward to working together with each one of you to make your experience at SEVEN HILLS PEDIATRICS beneficial and timely. However, we do need YOUR help! Please take a few moments to read the following guidelines - guidelines that we feel will help us better address your family's needs as well as those of our other patients.
*Appointment Cancellation Policy: 24 hour notice is appreciated so other patients can be accommodated.
*Missed Appointments: Three (3) consecutive missed appointments without proper notification (as outlined above) will be cause for dismissal from practice with advance notice.
*Prescription Refill Notifications: Please contact your pharmacy and request them to send an e-prescription request to our office and it is necessary to allow 24 hours. For control substance, such as ADHD refills, a three (3) day advance notice to our office is required. ADHD scripts cannot be faxed or phoned to a pharmacy.
*Returned Calls by Physician: The Doctor will return phone calls as promptly as possible. However, please remember that when you call during office hours, he is often with a patient and your call will be addressed during a break in his schedule. Most calls are returned at the end of the day. As a helpful reminder, when you call the doctor, please do so from an "unblocked" phone... otherwise he will be unable to return your call.
*After Hours Phone Calls:(469)-389-0081 During all closed business hours, calls with be answered by Dr.Bodavula Children's Telephone Triage Service. These calls are answered by a licensed Registered Nurse highly trained to handle your pediatric questions. Triage will be able to provide you with proper care instructions.
*Transfer of Records: Please provide 2-week notice to ensure timely record transfer.
*Payments: Co-pays are due at your appointment time. For all payments, we accept cash, check and MasterCard/Visa credit or debit cards.
Welcome to Seven Hills Pediatrics!!
You can download the above policy here: Download